School 3 / ENT101
Customer Relationship Capital
Included in paid school accessBuild customer trust, loyalty and advocacy through meaningful customer relationships, listening, service recovery and consistent value.
What you’ll learn
- Explain the core principles of Customer Relationship Capital.
- Assess realistic situations using the course frameworks.
- Choose actions and explain their effects on relationships.
- Build a practical plan using the course exercises.
Included in School 3 access · See school offer for duration
Prerequisites: Not specified — confirm before purchasing.
Includes this course’s existing interactive lessons, practice activities and assessments. Course Certificates of Achievement require all core lessons and at least 80% in the separate final assessment. Historical school certificates are retained. No accreditation is claimed.
This course is included in School 3 access. Individual courses and modules are not sold. Review the school offer below.
Preview the learning approach
Work through practical situations, choose a response, receive feedback and apply the concepts. This preview shows the course’s scope; full lessons and assessment answers are available only after enrolment.
School 3: Entrepreneurship and Business Growth
School 3 — Entrepreneurship and Business Growth
Access all currently listed courses in this school.
- ENT101 — Customer Relationship Capital
- ENT102 — Investor Relationship Strategy
- ENT103 — Strategic Partnerships for Startups
- ENT104 — Business Development Through Relationships
- ENT105 — Building a Referral Engine
- ENT106 — Relationship-Based Fundraising
- ENT107 — How Founders Build Powerful Networks
GBP 120.00 · 30 days from enrolment
Prerequisites: Introduction to Relationship Capital
Enrolment opening soon