Review draft. This document has not been approved. Highlighted business decisions require completion before it can become active.
Draft for owner approval. Not yet an approved policy.
Policy owner: [[LEGAL_ENTITY_AND_ADDRESS]]
Contact: [[SUPPORT_CONTACT]]
Effective date: [[EFFECTIVE_DATE]]
Enquiry-based services
Businesses, NGOs, foundations and government institutions may enquire about team learning, workshops and guided programmes. An enquiry is not a confirmed booking, invoice, contract or guaranteed delivery date. These services remain enquiry-based until scope, pricing and delivery arrangements are configured and accepted.
## Written scope before commitment
A proposal should identify the contracting parties, school/course coverage, learner numbers, delivery format, dates, facilitators, support, accessibility arrangements, price in NGN, taxes, payment stages, access duration, cancellation and rescheduling terms. Define any certificates using the Academy's completion requirements; attendance alone is not automatically school completion.
Organisation contracting authority and proposal approval process: [[TEAM_CONTRACT_AND_DELIVERY_PROCESS]]. Do not advertise procurement approval, institutional endorsement or accreditation without evidence.
## Learner accounts and reporting
Individual learners use their own accounts. A sponsor does not automatically receive private answers, assessment scores or learner records. Agree lawful reporting scope and inform learners before sharing. A team manager dashboard and bulk reporting service are not promised by the current enquiry form.
Data roles, participant notice and agreed reporting scope: [[TEAM_DATA_AND_REPORTING_TERMS]]. Do not upload a team contact list without authority and an appropriate notice.
## Delivery changes and cancellations
Agree preparation responsibilities, technical requirements, substitutions, attendance, rescheduling and fair cancellation/refund provisions in the written proposal. Where the organisation changes the scope, confirm the resulting cost and timetable before proceeding. Protect applicable rights and communicate any inability to deliver.
Standard cancellation, payment and rescheduling rules: [[TEAM_CANCELLATION_AND_PAYMENT_TERMS]]. Until agreed, no fixed workshop pricing, dates or service-level guarantee applies.
## Enquiry privacy
The form stores organisation, contact details, team size, interests and requested support for authorised administrator follow-up. See the privacy notice for retention, rights and contact information. Enquiry submission does not authorise unrelated marketing or public use of the organisation's name or logo.